Senior Service Technician at Sun King (Formerly Greenlight Planet)

Job Title: Senior Service Technician

Activities

• Quality assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken. Regular positive improvement of all the existing processes at the Service entre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs. Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer service: Deliver a comprehensive service to inquiring customers. Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
• Team management: Continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring team members to develop valuable skillsets.
• Dispute management: Manage a calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive operational efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
• Documentation: Provide periodic reports to management on after-sales; service activities. Any other business as assigned by your supervisor.

Candidate Profile

• A Bachelor’s degree or its equivalent from a reputable institution in engineering, or other relevant disciplines.
• Minimum 3 years experience in after-sales services in the electronic consumer goods/Inverter industry.
• Excellent verbal and written communication skills with the ability to distill information and also communicate to different audiences in order to get results.
• Passionate about customer service and resolving their issues.
• Critical Thinker: ability to structure problems and drive towards solutions even in ambiguous situations.
• Entrepreneurial spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:

Official Job Website: https://sunking.com