Front Desk Officer at La Campagne Tropicana Beach Resort

Job Title: Front Desk Officer

Activities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Check guests in and out efficiently, ensuring accuracy in reservations and billing.
• Answer phone calls and respond to inquiries regarding hotel services, reservations, and local attractions.
• Maintain an organized front desk area, ensuring all information is up to date and accessible.
• Handle guest complaints and concerns professionally, working towards quick resolutions.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Provide information about local attractions, dining options, and activities to enhance guests’ experiences.

Candidate Profile

• A level, Higher diploma or equivalent; a degree in hospitality management or a related field is a plus.
• 5 years experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with a passion for helping others.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer systems and hotel management software.
• Flexibility to work various shifts, including weekends and holidays.

Application Instructions:

The application deadline is 15th October, 2024. Therefore qualified and interested candidates should send their  CV to :  [email protected] using the Job Title and Location.