Customer Service Analyst at Flour Mills of Nigeria Plc

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Full Time Jobs

Lagos

Posted 6 months ago

Job Title: Customer Service Analyst

Activities

Track and analyze key metrics – OTIF, Customer complaints, Customer satisfaction index, adherence to ETA scheduling, etc
Collect data, analyze, consolidate, and generate weekly performance reports (month, quarter, year trends) and roll up each week’s numbers to HCOF.
Make recommendations and identify trends in issues and concerns. Work to correct immediate issues and perform root cause analysis to ensure underlying problems are identified, documented, and corrected.
Contributes to continuous process improvement initiatives.
Develop and implement Customer satisfaction surveys every quarter for continuous customer service improvement.
Recommend revisions to existing reports, and/or assist in the development of new reporting tools as needed.

Candidate Profile

BSc in any related field.
Have strong communication and interpersonal skills.
Possess the strong capacity to handle stress problem problem-solving abilities and decision-making prowess.
Have the ability to analyze huge volumes of data.
Ability to work independently and within a team
Be familiar with CRM systems and packages.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” it is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website:https://fmnplc.e-recruiter.ng/