Operations Assurance Analyst at Interswitch Group

Job Title: Operations Assurance Analyst

Activities

• Monitor daily operational activities to ensure compliance with internal standards, customer service agreements (SLAs), and regulatory requirements.
• Develop and generate regular reports on key performance indicators (KPIs) to track operational completeness/accuracy and identify any gaps or areas for improvement.
• Analyze data from various operational processes to assess performance trends and recommend necessary improvements.
• Identify potential risks or bottlenecks in operational processes and propose solutions to mitigate them.
• Collaborate with relevant teams to implement corrective actions and ensure operational risks are managed effectively.
• Ensure compliance with all industry regulations and internal policies, escalating compliance issues as necessary.
• Review and audit operational processes to identify inefficiencies, areas for optimization, or process failures.
• Participate in process improvement initiatives, such as automation or streamlining procedures, to enhance operational effectiveness.
• Work closely with process owners to document standard operating procedures (SOPs) and maintain process documentation.
• Incident Management & Root Cause Analysis:
• Investigate and analyse operational incidents, identify root causes, and recommend corrective actions to prevent future occurrences.
• Collaborate with internal stakeholders to resolve issues promptly and ensure that any operational disruptions are minimized.
• Work closely with internal departments such as IT Governance, Operations delivery, Internal control, and compliance to ensure smooth operation across functions.
• Provide regular updates and reports to line manager on operational performance and issues requiring attention.
• Ensure that all operational activities comply with industry regulations, company policies, and best practices.
• Stay updated on changes in regulations and ensure that the necessary adjustments are made to maintain compliance.

Candidate Profile

• Candidates should possess a B.Sc or B.Eng. in Computer Science / Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• Must have 0 – 2 years experience
• SQL scripting skills is a plus
• ITIL knowledge/certification is a plus
• Leans Six Sigma certification is a plus
• Basic understanding of Quality and Process Assurance principles is also a plus.
• Basic Understanding of SQL
• Basic Understanding of Electronic funds transfer processing
• Basic Understanding of Operations around Interswitch’s collections and disbursement products
• Troubleshooting and Data analysis
• Quality Management fundamentals.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”