Customer Support Officer at Hausba Smarthomes Limited

Job Title: Customer Support Officer

Job Summary

• At HAUSBA, the Customer Success Officer (CSO) is responsible for ensuring maximised value, for customers from the products and services.
• This role involves building strong, long-term relationships with customers, providing support and guidance while proactively addressing customer needs.
• The CSO collaborates with cross-functional teams, such as technical support, Experience Assurance Officers, and sales, to align customer success strategies on improving the overall customer experience.

Education Qualification & Experience

• Diploma or Bachelor’s Degree in Data Analytics, Customer Experience, Marketing, Business Administration, Communication, Hospitality, or related field.
• 3-5 years in customer success or relevant roles.

Technical Skills:

• Must possess proficiency in approved CRM tools (Zoho) to manage customer interactions, track accounts, and gather insights.
• Ability to analyse customer data, monitor engagement metrics, and make data-driven decisions to enhance customer success.
• Must have a deep understanding of HAUSBA’S product and service to effectively support, educate, and guide customers.
• Sound technical knowledge of modern smart home technologies, audiovisual systems, and related hospitality solutions is desirable

Core Competencies & Skills
Soft Skills:

• Relationship Building: Ability to establish strong relationships and rapport with HAUSBA Supernova customers.
• Ability to be empathic while understanding customer emotions, needs, and perspectives.
• Effective Communication: Must exhibit clear and persuasive communication,in both verbal and written forms.
• Adaptability: Flexibility to adjust to changing customer needs, feedback, and evolving product features or business requirements.

Behavioural Skills:

• Ability to proactively identify challenges and while also being solution oriented.
• Capacity to think strategically to identify customer needs and opportunities aimed at improving customer experience.
• Ability to takeownership of customer outcomes and deliver on commitments to ensure customer satisfaction.
• Attention to Detail

Pay
N200,000.00 – N260,000.00 per month.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.