Customer Service & Support Representative (CSS) – Lagos at Afconrecruit Limited

Job Title: Customer Service & Support Representative (CSS)

Role Summary

• The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
• They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
• Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
• Actively seek customer feedback to enhance service delivery and resolve recurring issues.
• Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

• Average resolution time for customer inquiries and complaints.
• Customer satisfaction rating (measured via surveys and feedback).
• First response time to customer requests.
• Percentage of issues resolved without escalation.

Requirements

• B.Sc / HND in any field
• The right candidate must have 3 – 5 years experience as a Customer Service Professional.

Application Instructions:

The application deadline is on Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.acrglobe.com/