Claims Coordinator at an Insurance Broking Company – Deloitte Human Capital Consulting

Job Title: Claims Coordinator

Job Description

• We are seeking to employ a highly skilled and experienced Claims Coordinator. The role holder will be responsible for of coordinating the claims activities of the Company.
• Specifically, he/she will oversee claims handled by the Company, with a particular focus on major, complex, and important claims. 

Responsibilities

• Review in detail the reports of Adjusters, Engineers, etc. and make appropriate recommendations to management and the handling unit.
• Undertake detailed review of claims adjustments and settlement offers received from insurers and adjusters vis a vis the internal adjustment, to ascertain equity and fairness for the client.
• Monitor the progress of claims and follow through to settlement.
• Set up and administer a digital claims monitoring and tracking system to be used both internally and externally.
• Ensure the customer receives excellent customer experience on each and every claim, in keeping with the Company’s Vision.
• Red-flag any claim requiring management’s special attention in accordance with the Company’s established Claims Red Flag Protocol
• Review files of settled claims (that qualify for his/her review), to ascertain that the handling and processing conform to the Company’s agreed standards and to the reasonable satisfaction of clients.
• Construct Case Studies for all major and complex claims processed and settled (including ex-gratia), claims repudiated as well as claims withdrawn by the insureds/claimants etc, giving full details of the learning curves in each case.
• Handle and resolve all claims complaints and disputes professionally and to the client’s reasonable satisfaction.

Qualifications

• Bachelor’s Degree in any of the Social Sciences, other sciences, Arts, Law or any related field.
• Minimum of 10 years’ cognate experience from reputable Insurance Broking Companies, Insurance Companies and Loss adjusting firms with the last 7 years spent on claims administration/handling
• Must be an Associate member of the Chartered Insurance Institute of Nigeria or CII London
• Experience in Claims Strategy Development & Implementation.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.deloitte.com/global/en/services/consulting/services/human-capital.html