Graduate Trainee, Customer Care and Project Support at a Leading SAP Service Provider Company – Novella Africa Limited

Job Title: Graduate Trainee, Customer Care and Project Support

Job Summary

• Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
• Provides effective support for other operational and project activities for internal and external customers as required.

Responsibilities

• Ensure all company culture and policies are consistently adhered to.
• Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
• Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
• Identifies and assesses customers’ needs to achieve satisfaction and retention.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
• Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provides effective project support to both the consultants and operations teams regarding external and internal company projects
• Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
• Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
• Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
• Meet personal/customer service team sales targets and call-handling quotas.
• Create content, i.e., writing, videography, blogging, and social media usage.
• Any other assignments as directed by the Line Manager.

Requirements

• BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
• Certification / Knowledge of office management and basic bookkeeping is an added advantage.
• Project Management certification is an added advantage.
• Proven experience as a front desk representative, agent, or relevant position.
• Proficient with Microsoft Office Suite or related software.
• Ability to quickly learn the organization’s culture, values, products, and services.
• Skilled in content creation, blogging, and social media usage.
• High Confidence, People Oriented with a high level of Maturity.​
• Excellent written and verbal Communication skills.
• Excellent self-leadership and good organizational skills.
• Effective customer service orientation and training.
• Interpersonal and stakeholder management skills.
• Project Management Skills, Innovation, and problem-solving skills.
• Marketing abilities, selling skills, good communication and negotiation skills.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.