Customer Experience Representative at Total Child School – 2 Openings

Job Title: Customer Experience Representative

Description

• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring a seamless and positive experience.
• Issue Resolution: Address and resolve customer complaints or issues effectively, striving for first-contact resolution.
• Feedback Management: Collect and document customer feedback to help improve products, services, and processes.
• Relationship Building: Build and maintain strong relationships with customers by showing empathy, understanding, and professionalism.
• Product Knowledge: Stay informed about the company’s products, services, and policies to provide accurate information and guidance.
• Proactive Engagement: Identify opportunities to enhance customer satisfaction, such as personalized recommendations or follow-ups.
• Collaboration: Work closely with other departments to escalate and resolve complex issues or share valuable customer insights.
• Data Management: Maintain accurate and up-to-date customer records in the CRM or database.
• Performance Tracking: Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Upselling and Cross-Selling: Identify customer needs and recommend additional products or services when appropriate.
• Process Adherence: Follow company procedures and protocols to ensure consistency and quality in customer interactions.
• Training and Development: Participate in ongoing training to enhance skills and adapt to changing customer needs.

Requirements

• Interested candidates should possess a Bachelor’s Degree in relevant fields with 3 – 10 years work experience.

Application Instructions:

The application deadline is no 30th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://totalchildschoolrivers.com.ng/