Customer Service Officer at Outcess Solutions Nigeria Limited

Job Title: Customer Service Officer

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• NCE / OND / HND / Bachelor’s Degree in any Field of study.
• Relevant experience 0 – 4 years in Customer Service is an advantage
• Candidate must be within the age bracket 20 – 35years
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Salary
N70,000 – N80,000 monthly.

Application Instructions:

The application deadline is on 31st December, 2024. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.outcess.com/