Customer Service Representative at Logisoft Solutions

Job Title: Customer Service Representative

Position Summary

• The Customer Service Representative (CSR) is responsible for handling cake and pastry orders in a timely, efficient, and courteous manner.
• This role involves providing ordering assistance, managing customer inquiries, facilitating experience recovery, and driving customer loyalty.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and in person, providing product information and assisting with order placement.
• Order Management: Process orders accordingly and ensure accurate packaging and timely delivery or pick-up.
• Customer Follow-up: Perform after-purchase follow-up to ensure satisfaction and address concerns to maintain customer loyalty.
• Coordination with Kitchen Team: Communicate order details to the kitchen to meet customer deadlines and ensure quality.
• Product Updates: Inform customers about new products, promotions, and seasonal offerings.
• Production Scheduling: Assist in coordinating daily and weekly production schedules to ensure orders are fulfilled on time.
• Database Management: Maintain and update a customer database with accurate order and contact information.

Additional Duties:

• The company may amend this job description or assign additional duties as needed.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple tasks and work under pressure.
• Experience in customer service, preferably in food or hospitality.
• Basic knowledge of cakes, pastries, and related products is a plus.

Salary
N80,000 – N100,000 monthly. 

Application Instructions:

The application deadline is no 8th January, 2025. Qualified and interested candidates should send their updated Resume to:  [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website:  https://logisoftsolution.com/