Senior Cargo Agent at Emirates Group

Job Title: Senior Cargo Agent

Job Purpose

• Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

Job Outline

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown, resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support, guidance and coaching to Cargo Agents
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualifications & Experience
Logistics/Cargo.Air Cargo :

• Educated to at least GCSE standard or equivalent Experience: A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
• Knowledge/skills: Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and the language of the country you are working is essential.
• Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. 
• Please note that you must have the right to live and work in Nigeria.

Application Instructions:

The application deadline is on 6th January, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.theemiratesgroup.com/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.