Relationship Manager at Zhuli Recruiters (16 Openings)

Job Title: Relationship Manager

Job Description

• Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.

Key Responsibilities

• Serve as client’s advocate and trusted advisor on financial matters.
• Handle client enquiries and resolve complaints effectively.
• Build and maintain relationships with customers and organizations.
• Collaborate with business heads to drive product sales and acquisitions.
• Leverage internal networks and partnerships for sales growth.
• Sell, cross-sell, and upsell bank products to maximize revenue.
• Implement marketing strategies to boost profit.
• Achieve deposit targets through business and investment deals.
• Source clients for savings, current, and fixed deposit accounts.
• Create quality risk assets to meet targets.
• Package and monitor customers’ credit requests and compliance.
• Ensure KYC requirements are met.
• Plan and report on marketing activities.
• Monitor performance against targets.
• Deliver high-quality client service to enhance sales and retention.

Key Performance Indicators

• Customer growth in volume and value.
• Customer experience and cross-selling.
• Customer satisfaction and retention.
• Profitability rate.
• Quality and timeliness of reporting.

Experience and Qualifications

• Candidates should possess a Degree in Finance, Accounting, Economics, or related field.
• Minimum of 5 years of banking experience in sales and credit.
• Knowledge of accounting, financial analysis, business law, advisory services, and banking operations.
• Skills in credit risk assessment, relationship management, and business writing.
• Understanding of economic trends and their implications on the banking sector.
• Must currently occupy similar role in other banks
• Must be a full time staff of a bank

Skills and Competencies:

• Strong business acumen and analytical skills.
• Excellent relationship management and interpersonal skills.
• Proficiency in MS Word and Excel.
• Understanding of business processes and attention to detail.
• Enthusiastic and passionate about customer service.
• Proactive decision-making and problem-solving skills.
• High integrity and commitment.

Application Instructions:

The application deadline is on 6th March, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.