Customer Service Representative at GUO Transport Company Limited

Job Title: Customer Service Representative

Responsibilities

• Resolve inquiries or brief the appropriate department to complete the inquiry
• Troubleshoot and resolve minor technical-related issues and concerns
• Manage, record, and track customer issues and follow-up with the required party for reconciliation
• Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction
• Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on the company’s ERP.
• Document and update customer records based on interactions in our CRM database and/or manifest
• Communicate with internal departments to provide an efficient workflow to handle customer related issues.
• Be a customer advocate, identify trends in customer issues with the services and provide solutions
• Adopt a proactive approach to customer experience management.

Requirements

• Interested candidates should possess an OND / HND /Bachelor’s Degree with 2 – 4 years of experience.

Salary
N100,000 – N150,000 Monthly.

Application Instructions:

The application deadline is on 24th January, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://guologistics.com/