Call Center Officer at Echolab Radiology and Laboratory Services

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Full Time Jobs

Lagos

Posted 5 months ago

Job Title: Call Center Officer

Location: Ikeja, Lagos

Job Description

Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
Follow communication “scripts” when handling different topics.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
processing forms, orders and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Utilizing software, databases, scripts, and tools appropriately.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

1 – 2 years of experience as a Call Centre Agent
Minimum of a HND or BSc in sciences, Management, or related field
Emotionally Intelligent and culturally sensitive
Excellent verbal and written communication skills.
Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.
Ability to multitask, prioritize, and manage deadlines efficiently.
Good interpersonal relationship

Application Instructions:

The application deadline is no 17th January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Websites: https://www.echolab.ng/