Customer Relationship Manager / QC (Architect) at Yardoak Project

Job Title: Customer Relationship Manager / QC (Architect)

Responsibilities

• Serve as the main point of contact for clients, addressing queries, providing updates, and ensuring their needs are met throughout the entire project lifecycle.
• Offer professional guidance on design choices, advising clients on feasible architectural options that align with their vision and requirements.
• Actively listen to customer feedback and concerns, implementing solutions in collaboration with relevant teams to ensure satisfaction.
• Build and maintain strong relationships with both existing and potential clients, fostering trust and long-term partnerships.
• Coordinate with the sales and project management teams to ensure seamless communication with clients and accurate understanding of their requirements.
• Review design specifications and ensure that all products meet the required quality and aesthetic standards.
• Inspect finished products to confirm that they adhere to architectural specifications, functionality, and company standard.
• Identify any quality issues or defects in products during production and collaborate with the production team to resolve them.
• Conduct final quality checks on completed furniture, ensuring that it meets both client expectations and Yardoak Project’s quality standards.
• Maintain records of QC inspections, documenting any issues, resolutions, and areas for improvement to continuously enhance production processes
• Work closely with the design team to translate client requirements into functional, innovative designs while ensuring practical feasibility
• Liaise with the production team to ensure that design specifications are accurately followed and the product is created to the highest standard.
• Provide architectural expertise during the production process to address any potential design or quality concerns that may arise.
• Gather and analyze client feedback to help identify areas of improvement in both product quality and customer service.
• Provide actionable insights to improve overall client experience and streamline the company’s processes, ensuring customer satisfaction at every stage.
• Assist in the development of new policies and procedures to enhance quality control measures and customer relationship management.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years work experience.

Application Instructions:

The application deadline is on 12th February, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Websites: https://yardoak.com.ng/company