| View Jobs at MainOne Cable Nigeria |
| Internship |
| Posted 2 months ago |
Job Title: Technical Support Intern (SME)
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test and provision customers on CRM platform.
- Coordinate 3rd party installation and support activities.
- Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
- Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
- Continually drive customer satisfaction through speedy resolution of complaints.
Qualifications, Skills & Competencies
- BSc / HND in a relevant study.
- Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage.
Demands of the Job:
- Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
- May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.
Application Instructions:
The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy
Website:
Official Job Website:
https://www.submarinenetworks.com › … › mainone
Job Features
| Job Category | Technical Support |