| View Jobs at Stanbic IBTC Bank |
| Full Time Jobs |
| Lagos Victoria Island |
| Posted 2 months ago |
Job Title: Officer, Service Standardisation
Job Description
- The Service Standardization officer’s main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable.
- The officer also ensures quality Customer Service delivery as well as adherence to set standards by analysing data of previous interaction and client behaviour to establish market/industry trend for new product or service design.
- TheService Standardization office coordinate and improve processes and also report to relevant stakeholders
Qualifications
- Minmum of a B.SC/B.A in any course
- Professional certficationn is also an added advantage
- In-dept knowledge of service assurance
Behavioural Competencies:
- Generating Ideas
- Providing Insights
- Pursuing Goals
- Understanding People
Technical Competencies:
- Client Knowledge
- Customer Understanding
- Client Retention
- Client Cross and Up-selling.
Application Instructions:
The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.
Job Features
| Job Category | Officer, Service Standardisation |