Customer Service Representative at Vendor.com.ng

Job Title: Customer Service Representative

Job Summary

• We are looking for a customer-focused and results-driven Customer Service Representative to provide exceptional service to our customers via phone, email, and chat. 
• The successful candidate will be responsible for resolving customer inquiries, addressing concerns, and promoting our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide accurate and detailed information about our products and services
• Process customer orders, returns, and exchanges
• Identify and escalate complex customer issues to senior staff
• Collaborate with internal teams to resolve customer issues
• Participate in ongoing training and development to improve customer service skills
• Meet or exceed customer satisfaction and performance targets

Requirements

• Bachelor’s degree in Business Administration or related field
• 1-2 years of customer service experience; experience in a call center environment an asset
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in CRM software and Microsoft Office
• Strong attention to detail and ability to maintain accuracy.

What We Offer

• Competitive salary and benefits package
• Flexible scheduling and work-life balance
• Opportunity to work with a dynamic and growing company.

Application Instructions:

The application deadline is on 20th March, 2025. Therefore qualified and interested candidates can send their expression of interest (detailing how you intend to accomplish this assignment) and profile in one Microsoft word document to:  [email protected] using the Job Title as the subject of the mail.