Specialist – High Level Support, Network at MTN Nigeria

Job Title: Specialist – High Level Support, Network

Mission

• To provide network support service that will ensure network availability. Perform network optimization to improve network quality and implement new services and features in the network. 
• Handle and resolve all Switching Network-related queries. Test and verify all new functionality, both S/W & H/W, and improve network performance.

Description

• Identify, analyze and plan for the current and future needs of network operations in respect of high-level support of network performance.
• Implement, install and integrate new nodes into Network as well as co-ordinate the calibration and repair of test equipment in the region.
• Implement all radio-related resolution once received from Head Office.
• Complete detailed investigations on Cellular Network to optimize Network protocol layers and architecture (including SS7 signaling and AXE Plex investigations) as well as new functionality and service testing as required.
• Assist Radio Engineers/Optimization/Facilities on implementation and support personnel and one-man bands (OMBs) with clearing complex faults.
• Provide auditing and mentorship of regional radio staff and ensure a basic level of competency for the radio engineers is maintained by providing necessary informal training and guidance.
• Assist Head Office RHLS with the evaluation of new Global Systems for Mobile communications (GSM) radio equipment, configurations, software releases, tests, and peripheral equipment.
• Report radio-related problems in the network that cannot be resolved in the region to Head Office RHLS.
• Resolve all networks-related faults and issues that may be required from Second line Operation and Maintenance (SMC/CNO/DCG).
• Control and administer Customer Service Requests (CSRs) to relevant switching element suppliers, as well as test and integrate software upgrades/releases from suppliers.
• Perform software verification, correction loading, and acceptance of new nodes before network integration.
• Ensure software correction level and tracking are maintained across the network.

Requirements
Education:

• First Degree in related discipline
• Fluent in English

Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization.
• Experience in Telecoms sector.
• Ericsson and Huawei switching experience is desirable.

Application Instructions:

The application deadline is on 3rd March, 2025; 10:59 PM. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy. Website:
Official Job Website:  https://www.mtn.ng/