Nigeria Operations Audit and Case Investigation Coordinator at One Acre Fund

Job Title: Nigeria Operations Audit and Case Investigation Coordinator

Job Description

• The Operations Audit and Case Investigation Coordinator will be part of the Operations Audit & Case Investigation team in the Systems department. 
• Your role will focus on preventing, and investigating fraud, harassment, and discrepancies in farmer transactions. Your role will involve auditing field operations for accuracy and transparency, leading investigations into suspicious activities, and collaborating with departments to address misconduct. 
• You will report to to the Business Analysis Specialist, the coordinator ensures the integrity of operations.

Responsibilities
Case Management and Fraud Detection:

• Oversee the initiation and management of all reported and identified fraud and harassment cases, ensuring consistency with our information management and escalation systems.
• Supervise the investigation and timely resolution of all reported cases, in strict compliance with the timelines stipulated in the fraud policy.
• Review investigation findings reports, ensuring they are completed according to internal service level agreements and that recommendations align with the fraud policy.
• Facilitate the investigation and collection of relevant documentation, such as budgets and records, for farmer refund payments and input delivery to identify anomalies. Oversee investigations related to wrongly dropped farmers, client refund issues, customer care complaints, staff misconduct, fraud (incentive, input, and ghost farmers), GL training, package issues, warehouse staff input balances, and total credit mismatches ahead of farmer calls.
• Develop and implement training programs on fraud deterrence and indicators for Field Managers, Field Leaders, Field Officers, and farmers.
• Ensure team members prioritize weekly cases to follow up and prepare a travel schedule.

Operations Audit

• Coordinate scheduled and unscheduled site audits, ensuring that all sites are audited at least once per season.
• Oversee the participation of Case Investigation (CI) members in monthly and year-end inventory counts and audits across warehouses, market access stores, and RRT outlets.

Field Visit and Investigation

• Manage field visits and collaborate with the team to collect written statements, evidence, and reports from involved parties for fraud investigations and cash recovery efforts.
• Ensure documentation and coordination of all case investigations, maintaining consistency with organizational standards and fraud prevention policies.

Team Supervision

• Directly manage 1-2 Operations Audit & Case Investigation Supervisors and indirectly oversee 4-6 audit casuals, providing guidance, training, performance monitoring, and resource allocation to ensure audits, and case investigations.

Process Improvement

• Identify gaps in investigation processes and recommend improvements to enhance audit and case investigation efficiency.
• Develop tools and methodologies to streamline and improve audit and fraud investigation workflows.

Collaboration

• Establish clear communication channels and timely coordination with Field teams, client-facing teams, and other departments to ensure swift case resolution cross-departmental collaboration, including prompt response to emails and task execution.

Departmental Liaison Activities

• Collaborate with Field leaders, regional team members, HR, and District Office Administrators to address case requirements, manage disciplinary actions, and work with Investigation Management to review processes to prevent future incidents.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Auditing, Law or any other relevant field.
• 2+ years of experience in fraud investigation, audit, or compliance roles in the agriculture or nonprofit sectors.
• Track record in conducting internal audits, fraud investigations, and risk management.
• Experience leading and supervising audit teams or investigators, with project management skills.
• Excellent data skills to identify fraud patterns and discrepancies by thoroughly reviewing and interpreting large datasets, ensuring accurate detection of irregularities or suspicious activities
• Excellent report writing and documentation skills, with the ability to provide clear and actionable recommendations.
• Good understanding of fraud detection techniques, audit procedures, and legal implications of fraud cases.
• Proficient in leading teams, conducting case investigations, and managing audit processes to ensure accuracy and accountability.
• Proficiency in data analysis tools (Excel, Power BI, or similar), and experience with client management systems and audit software.
• Expertise in meticulously reviewing reports, auditing records, and conducting investigations, ensuring accuracy and full compliance with internal policies. Experience identifying discrepancies and resolving compliance issues.
• Experience analyzing existing processes to identify gaps and providing recommendations to improve fraud detection and enhance audit efficiency.
• Maintain strict confidentiality and demonstrate impartiality throughout the investigative process, ensuring no personal biases or external influences affect the outcome, while upholding the highest ethical standards in all actions.
• Language: Fluent in English, Hausa and Nupe.

Benefits

• Health insurance, paid time off

Application Instructions:

The application deadline is on 19th May, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:

Official Job Website: https://oneacrefund.org/vacancies/