Service Fulfilment Engineer at Fort Knox Outsourcing

Job Title: Service Fulfilment Engineer

Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.
• Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Provide remote and occasional on-site support for all enterprise network deployments where required.
• Provide prompt and timely feedback to customers.
• Provide regular updates including weekly reports on the health and performance of all internal and customer side infrastructure and services.
• Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs.
• Ensure that company assets are accounted for, maintained and inventoried accurately
• Lead, without micromanaging a team of Interns – by mentoring and training them
• Build and maintain a healthy relationship with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits
• Attend conferences, seminars and trainings (incl. Webinars) related to product and sector

Educational Qualifications & Functional Skills

• Education: B.Sc Degree in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
• At least 1 year experience within the telecoms space as a Network/Communications Engineer 
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus) · A good grasp of technical (wireless & wireline) installations and willingness to learn more.
• Practical Experience with Network Connectivity Devices (Routers & Switches).
• Experience with LAN/WAN Network Design and Configuration · Good working knowledge of Microsoft Office Suite [including MS Project &Visio].
• Technical: Understanding of Communications Networks. Cisco network certification is required
• Technical: A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Language: Fluent English
• Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Salary
N200,000 monthly.

Application Instructions:

The application deadline is 31st March, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website : https://fortknoxoutsourcing.com/