IT Services Manager at Bridgemead Limited

Job Title: IT Services Manager

Responsibilties
Service Delivery:

• Ensure timely and effective delivery of IT services.
• Manage IT service desk operations, including incident management and request fulfillment.
• Develop and implement IT service level agreements (SLAs).

IT Operations

• Oversee IT infrastructure, including hardware, software, and networks.
• Ensure IT systems are secure, reliable, and meet business requirements.
• Manage IT vendors and suppliers.

IT Projects:

• Manage IT projects, including planning, execution, and delivery.
• Coordinate IT project resources, including personnel, budget, and timeline.
• Ensure IT projects meet business objectives and requirements.

IT Service Management

• Develop and implement IT service management processes, including ITIL.
• Ensure IT services align with business objectives and requirements.
• Continuously improve IT service quality and delivery.

Team Management:

• Lead and manage IT teams, including IT engineers, technicians, and analysts.
• Develop and implement IT training and development programs.
• Manage IT personnel, including performance management and conflict resolution.

Budgeting and Cost Control:

• Manage IT budgets, including forecasting and cost estimation.
• Control IT costs, including hardware, software, and personnel expenses.

Communication and Stakeholder Management

• Communicate IT plans, progress, and issues to stakeholders.
• Build relationships with business stakeholders to understand IT requirements.
• Ensure IT services meet business needs and expectations.
• The IT Services Manager plays a critical role in ensuring the delivery of high-quality IT services that meet business objectives and requirements.

Qualifications

• Interested candidates should possess a Bachelor`s Degree in any relevant field with 4-8 years work experience.

Application Instructions:

The application deadline is on 19th March, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.bridgemead.co.ke