Customer Satisfaction Representative Officers (Officer Frozen Chicken) at natnudO Foods – Lagos & Ogun

Job Title: Customer Satisfaction Representative Officer (Officer Frozen Chicken)

Job Purpose

• The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery.
• The primary focus of this role will be on promoting and selling frozen chicken and egg products while addressing customer inquiries, resolving concerns, and fostering positive relationships.

Roles and Responsibilities

• Proactively engage with potential customers to promote super eggs and frozen chicken products.
• Demonstrate in-depth knowledge of product features, benefits, and pricing to effectively persuade customers.
• Implement sales strategies to meet or exceed sales targets and contribute to revenue growth.
• Participate in promotional events, campaigns, and product demonstrations to drive sales.
• Respond promptly to customer inquiries via various communication channels, including phone calls, emails, and in-person interactions.
• Provide accurate product information, pricing details, and delivery schedules to customers.
• Address customer concerns, complaints, or issues in a professional and timely manner, striving for resolution and customer satisfaction.
• Build and maintain strong relationships with customers, fostering loyalty and repeat business.
• Process customer orders accurately and efficiently, ensuring proper documentation and adherence to sales policies.
• Coordinate with logistics and depot teams to ensure timely delivery of orders and manage inventory levels effectively.
• Monitor stock availability and communicate product availability or shortages to customers as necessary.
• Stay updated on industry trends, competitor activities, and customer preferences to identify opportunities for product improvement and market expansion.
• Collect customer feedback and insights regarding product satisfaction, preferences, and areas for improvement, and relay this information to relevant departments.
• Maintain detailed records of sales transactions, customer interactions, and order details in the company’s database or CRM system.
• Prepare regular reports on sales performance, customer feedback, and market trends for management review.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field with 3 years experience
• Proven experience in sales, preferably in the food OR FMCG industry.
• Strong communication, interpersonal, and negotiation skills.
• Customer-centric mindset with a passion for delivering exceptional service.
• Excellent organizational and time management abilities.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite and familiarity with CRM software is an advantage

Required Skills and Competencies:

• Customer Relationship Management
• Communication Skills
• Product Knowledge
• Negotiation Skills
• Problem-Solving Ability
• Team Collaboration
• Time Management
• Attention to Detail
• Adaptability

Expected Behavioral Competencies:

• Customer Focus
• Empathy
• Professionalism
• Adaptability
• Problem-Solving
• Communication
• Teamwork
• Resilience
• Initiative
• Attention to Detail
• Time Management
• Continuous Learning

Application Instructions:

The application deadline is 31st March, 2025. Therefore, Qualified and interested candidates should send their CV to: [email protected] using the job title as subject of the mail.