Customer Service Representative at an IT Infrastructure Company – TeamAce Limited

Job Title: Customer Service Representative

Job Summary

• As our Customer Care Representative, you will be responsible for providing exceptional service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• This role involves dealing with customers through phone, email, chat, teams, zoom, and the use of Incident management tools.

Responsibilities

• Drive repeat purchases and long-term satisfaction through best-in-class responsiveness and professionalism in all customer interactions
• Effectively and efficiently supports customers on a variety of products by providing advice and guidance on the use of products and resolving issues
• Builds strong working relationships internally in order to collaborate on solving customer issues
• Provide accurate information regarding the company’s products and services.

Requirements

• A Bachelor’s Degree in Business, Computer Science, or a related field is a plus.
• 2-3 years of relevant experience in a customer service role in an IT environment is preferred.
• Proficiency in CRM software, Microsoft Office suite, and other customer service tools.

Salary
N250,000 – N350,000 / Month.

Application Instructions:

The application deadline is 19th April, 2025. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://teamace.com.ng/