Banker, Transactional at Stanbic IBTC Bank

Job Title: Banker, Transactional

Job Description

• To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.

Job Responsibilities

• Act as first point of contact for customers and demonstrates product knowledge on existing and new products
• Follow the relevant risk and compliance procedures, work instructions and business requirements.
• Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
• Undertake root cause analysis to prevent recurring problems/queries within the team context.
• Provide quality service to customers in order to fulfil their needs within the least amount of time.

Qualifications

• Minimum of First Degree.

Experience:

• 1 – 3 years of experience of the bank’s products, processes and systems. 
• Understands regulations governing the management of financial services and other relevant bank policies.

Behavioural Competencies:

• Adopting Practical Approaches
• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Team Working.

Technical Competencies:

• Customer Reception and Channelling
• Difficult Calls Management
• Query Resolution 
• Telephone Caller Handling.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Website: https://www.standardbank.com/sbg/standard-bank-group/careers/apply/jobs/