Supermarket Manager at Domeo Resources International

Job Title: Supermarket Manager

Main Functions

• The Supermarket Manager is responsible for overseeing the daily operations of the supermarket to ensure smooth, profitable, and customer-centric functioning.
• This role involves managing staff, ensuring optimal inventory levels, driving sales performance, maintaining high standards of cleanliness and merchandising, and upholding a strong customer service culture.
• The ideal candidate is a hands-on leader with excellent organizational, leadership, and communication skills and a deep understanding of retail operations.

Role Responsibilities
Store Operations:

• Oversee all daily operations of the supermarket, including opening, closing, shift handovers, and operational checklists.
• Ensure product availability, pricing accuracy, and proper display in line with merchandising standards.
• Maintain cleanliness, hygiene, and safety protocols across all store sections including storage and display areas.
• Coordinate with suppliers and logistics teams to ensure timely stock deliveries.

Sales & Customer Service:

• Drive revenue and profitability by setting and monitoring sales targets and strategies.
• Monitor product movement and adjust ordering, promotions, or displays to optimize sales.
• Handle escalated customer issues and ensure high levels of customer satisfaction.
• Monitor competitor activity and suggest strategies for improvement and differentiation.

Staff Management:

• Recruit, train, schedule, and supervise all store personnel.
• Conduct performance evaluations and enforce disciplinary measures when necessary.
• Foster a performance-driven and team-oriented work environment.
• Lead daily briefings and ensure clear communication across shifts and departments.

Inventory & Stock Management:

• Ensure effective inventory control, stock rotation, and prevention of stock-outs or overstocking.
• Minimize shrinkage and wastage through loss prevention measures and staff awareness.
• Coordinate stocktaking, audits, and reconciliation with finance and inventory teams.
• Approve and monitor stock orders to align with sales trends and seasonal demand.

Financial & Administrative Oversight:

• Track sales performance, operational costs, and prepare periodic reports for senior management.
• Monitor daily cash collections, POS reconciliations, and deposit procedures.
• Ensure adherence to budget and cost-saving initiatives.
• Comply with internal controls and regulatory requirements, including tax, environmental, and labor laws.

Qualifications and Requirements

• Education and Certifications: Bachelor’s Degree in Business Administration, Retail Management, or related fields.

Experience:

• 5 – 7 years of experience in retail store management or supermarket operations, with at least 2 years in a leadership role.
• Proficiency in inventory management systems and POS software.
• Strong understanding of retail KPIs, merchandising techniques, and stock control.
• Experience in handling high foot traffic and managing a fast-paced retail environment

Key Competencies:

• Excellent leadership and team management skills
• Strong organizational and multitasking ability
• High attention to detail and problem-solving skills
• Strong customer service orientation
• Effective communication and interpersonal abilities
• Financial acumen and results-driven mindset
• Flexibility to work weekends and extended hours.

Application Instructions:

The application deadline is on 22nd June, 2025. Therefore, qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://domeoresources.org/