Credit Verification Specialist at Palmpay Limited

Job Title: Credit Verification Specialist

Role Purpose
As our inaugural Verification Specialist, you will:

• Build Palmpay’s end-to-end credit verification engine—from live application processing to SOP playbook and training.
• Execute high-quality KYC, document and field verifications to keep our loan book healthy.
• Coach the first cohort of Verification Officers, embedding your processes and quality standards into a scalable function.

Key Responsibilities
Hands-On Verification:

• Process loan applications daily (KYC, ID/CAC/BVN checks, digital data validation).
• Coordinate field visits with agents for on-site photo captures, inventory spot-checks, and basic bookkeeping walkthroughs.

Process Design & Documentation:

• Draft, version-control and maintain SOPs covering every verification step.
• Create clear workflow maps, define handoff points, and document everything. 

Quality Assurance & Iteration:

• Audit verifications daily for errors or fraud signals.
• Log exceptions, perform 24-hr root-cause analyses, and update SOPs to close gaps.

Cross-Functional Partnership:

• Embed CBN KYC/AML rules into all workflows; partner with Risk & Compliance.
• Liaise with Product & Engineering on basic data integrations (credit bureaus, utility APIs) and UI refinements.

First-Line Training:

• Lead initial training sessions; walk new hires through tools, processes, and quality checkpoints.
• Host weekly “Verification Retrospectives” to capture learnings and drive continuous improvement.

Requirements

• Education: Bachelor’s Degree in Finance, Business, Data Analytics or related.
• Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
• Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
• Startup DNA: Thrive in ambiguity, roll up your sleeves, iterate fast, and always ask, “How can this scale?”
• Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.

Why You’ll Thrive

• Ground-Floor Impact: Shape the playbook and processes that onboard our first 100,000 loan customers.
• Visible Growth: Exec leadership exposure, and fast track to Credit Operations management
• Ownership & Learning: Hands-on role with end-to-end responsibility; perfect for builders who want to see their work drive real business outcomes.

What We Will Offer You

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://www.palmpay.com