Contact Center Agent (Igbo and Hausa) at Workforce Group (2 Openings)

Job Title: Contact Center Agent (Igbo and Hausa)

Responsibilities

• Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time 
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach 
• Assist customers place and complete orders in timely manner while adhering to standard policies and procedures 
• Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately 
• Research, identify, and resolve customer complaints using applicable software 
• Process customers’ orders, forms, and applications; follow through to ensure order fulfilment 
• Document all customer interactions according to standard operating procedures on the applicable CRM solution.

Requirements

• Candidates should possess an HND / B.Sc Degree.
• Age range – 26 years below.

Remuneration

• Salary: N213,000 Monthly.
• HMo, Pension, 13 months and other benefits.

Application Instructions:

The application deadline is 3rd July, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://workforcegroup.com/