Customer Development (CD) Overheads & Admin Manager at Unilever Nigeria Plc

Job Title: Customer Development (CD) Overheads & Admin Manager

Job Purpose

• Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you CAN: Drive secondary sales by making Unilever’s products available and visible to the consumer for the assigned territory.
• Manage distributors and distributor’s sales force and ensure optimal implementation of company’s trade activities and merchandising plans across all relevant channels to execute joint business plans aligned with business goals, this is the role just for you!
• As CD Overheads and Admin manager, you are responsible for managing and coordinating CD administrative projects, communication and event activities.
• Leads CD Budgeting exercise, track and manage overheads spend.
• Responsible for CD community communications/information dissemination, archive and third-party contractor partnerships.

What Will Your Main Responsibilities Be

• Manage CD Function presentations and coordinated CD function meetings CD team location and resource allocation for regions CD Fleet, float, allowance management and reconciliation for CD team and 3P resources Ensure insurance requirements and documentation to enable effective delivery and safety for CD team.
• Oversee negotiation, procurements and facility management across CD function Ensure communication and information deployment to CD community Curate CD performance data, messages and CD function highlights monthly for CD Newsletter.
• Ensure CD overheads spend and accruals is in line with the budget Engages opportunities to avoid inefficiencies of CD administrative processes.
• Validate payroll and ensure payment of all 3P Contractors.
• Ensure reconciliation and cross-charge of General Ledger expenses for overheads.
• Coordinate, plan and deploy CD projects and event engagements.
• Checking accuracy of purchase orders, invoices and sales transaction records.
• Ensure deployment of defensive driving standards across CD function.
• Lead budget demand capture and phasing for CD aise with the procurements team to ensure timely deliveries.
• Maintain and update sales and customer records. Interface with Route-Market Team to ensure 3P Agencies/contractors deliver on agreed contract terms Interface with Workplace, HR, fixed asset (finance) and Safety Teams on CD function requirements.
• Escalate unresolved incidents on the basis of criticality to the CD Excellence Manager.
• Regularly examine each step of the existing CD Operations processes to ensure optimization of inefficiencies.

Experiences & Qualifications

• Minimum of 3 years post-University Degree experience in a Business Administrative/Accounting role
• Strong experience in managing sales business processes.
• Proven ability to influence (up, down and across) and deliver results through a matrix structure.

Skills:

• Negotiation skills
• Strong Data Analytics skills
• Relationship and stakeholder management skills
• Problems solving and decisions making skills
• Leadership and people management skills
• Team building skills
• Project management and business and demand planning skills
• Strong Customer Service and organization Skills

Leadership:

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience.
• You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work.
• You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors:

• Passion for High Performance: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• Personal Mastery: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• Consumer Love: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• Purpose & Service: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• Agility: Explores the world around them, continually learning and developing their skills.

What You Need to Succeed
Building Distribution Network by Leveraging Brands:

• Driving core of the core/distribution drives/new launches/promotion packs/improve shelf availability for key promoted SKUs / the right assortments into relevant stores
• Build excellent relationships at KD and at POP level Ensure weekly submission of KD extracts used in raising orders for the KDs
• Prepare beat plans for KD sales team to ensure effective & efficient coverage of assigned territory with all product categories
• Prospects, negotiates and initiates local actions in line with company policies

Launch/Re-launch:

• Drive numeric and weighted distribution (More stores, on shelf availability and Share of Shelf)
• Driving success of channel programs with relevant stores and ensuring desired objectives are achieved.
• Propose relevant territory-specific channel activities to area, regional and channel managers.

Instore Execution:

• Execution of perfect stores programmes to win at point of sales

Salary
Highly Competitive.

Application Instructions:

The application deadline is 5th July, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://www.unilever.com/