Head, IT Application Management at 9Mobile Nigeria

Job Title: Head, IT Application Management

Job Summary 

• The Head of IT Application Management is responsible for the strategic and operational leadership of Business Support Systems (BSS), Enterprise Support Systems (ESS), Charging, and Billing functions.
• This role ensures the availability, performance, and scalability of mission-critical systems that support customer engagement, revenue generation, and enterprise processes.
• The role is central to driving operational efficiency, ensuring regulatory compliance, fostering vendor partnerships, and supporting business transformation initiatives.

Roles and Responsibilities
Strategy and Planning:

• Develop and implement the vision, objectives, and roadmap for application management, aligned with business and technology goals.
• Translate strategy into actionable plans and ensure execution across teams.
• Drive innovation and modernization of the application landscape, with a focus on automation, cloud, and data analytics.

Operational Oversight:
Provide end-to-end oversight of the following domains:

• BSS (Business Support Systems):
• CRM systems
• Mobile Number Portability (MNP) platforms
• Contact Center (e.g., AVAYA)
• SIM Registration and KYC platforms
• Workforce Management Systems

ESS (Enterprise Support Systems):

• ERP platforms
• Big Data Analytics and Business Intelligence systems
• Campaign Management Systems
• Sales Management Tools (SMT) and order management for airtime and device distribution

Billing and Revenue Assurance:

• Charging and billing platforms (prepaid, postpaid, hybrid)
• Fraud and revenue assurance systems
• Roaming and interconnect billing operations

Compliance and Quality Assurance:

• Ensure all platforms and operations meet local regulatory standards (e.g., NCC, NIMC, FIRS, DSS).
• Champion ITIL-based service management and governance best practices.
• Drive continuous improvement through process re-engineering and performance analysis.

Financial and Risk Management:

• Manage budgets, optimize costs, and ensure fiscal accountability.
• Develop and maintain disaster recovery and business continuity strategies.
• Oversee audits and compliance initiatives to mitigate operational risks.

Vendor and Stakeholder Engagement:

• Manage third-party service providers and OEMs to ensure SLAs and contractual obligations are met.
• Collaborate with internal stakeholders including the CTIO, IT Director, and Executive Management to align IT services with business priorities.
• Represent IT in strategic forums and regulatory engagements.

People Leadership:

• Build, mentor, and manage high-performing cross-functional teams.
• Promote a culture of ownership, accountability, innovation, and continuous learning.
• Lead workforce planning, succession development, and performance management initiatives.

Reporting and Communication:

• Deliver executive-level reports and dashboards to facilitate strategic decision-making.
• Present project updates, operational performance, and system health insights to leadership and the board.

Additional Duties: Execute tasks and projects as assigned by the Director of IT, including cross-departmental initiatives

Education and Experience

• Bachelor’s degree in computer science, Engineering, Information Systems, or related discipline (required).
• Master’s degree in a relevant field is an added advantage.
• Minimum of 12 years’ progressive experience in IT leadership within the telecommunications sector.
• Proven experience managing diverse application portfolios, including CRM, ERP, billing, and analytics platforms.
• Strong background in application development, software lifecycle management, and systems integration.
• In-depth knowledge of ITIL, Agile/Scrum, and project management methodologies (e.g., PMP, Prince2).
• Hands-on experience with big data, business intelligence, and data governance.
• Familiarity with cloud platforms, digital transformation, and cybersecurity best practices.

Application Instructions:

The application deadline is Not Specified. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://odooerp.9mobile.com.ng/jobs/