Supervisor, Back Office at Stanbic IBTC Bank

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Full Time Jobs

Lagos

Posted 7 hours ago

Job Title: Supervisor, Back Office

Job Description

To process all payment types. To reconcile suspense accounts.
To process payment instructions on bank and third-party applications.
To liaise with third-payment vendor and internal stakeholders.
To ensure prompt escalation of issues relating to payment and applications.

Job Responsibilities

Create the environment for error and compliance free approach to work
Delivering a consistent, reliable and cost-effective customer experience by achieving SLA of 98%
Deliberate and strategic engagements with Internal stakeholders (CLIENT COVERAGE, GM, IS, COMPLIANCE, IT, OPC LEDGER, IBC, FRONT OFFICE)
Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes, partner with Change team to agree the UCOP and determine cost savings)
100% regulatory compliance and achieve zero regulatory infraction
Curtail operational losses by proactively managing operations related incidents and eliminate fines/adverse commentaries.
Ensure all the GL accounts are regularized daily.
Proper validation of beneficiaries’ details on CTS and NIP validation to avoid paying wrong beneficiaries.

Requirements
Qualifications:

First Degree

Experience:

At least 2 years’ experience supporting banking operations

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities
Following Procedures
Interacting with People
Making Decisions
Meeting Timescales
Producing Output
Showing Composure
Understanding People

Technical Competencies:

Active Listening
Banking Process & Procedures
Customer Understanding (Consumer Banking)
Difficult Calls Management
Product Knowledge (Consumer Banking)
Query Resolution
Telephone Caller Handling

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website
Official Website: https://www.standardbank.com/sbg/standard-bank-group/careers