Customer Care Executive at 5thWall Consulting

Job Title: Customer Care Executive

Job Summary

• We are seeking a highly skilled and customer-focused Customer Care Executive to provide exceptional service to our customers, resolve complex queries and concerns, and build strong relationships that drive loyalty and retention.

Key Responsibilities
Client Communication and Relationship Management:

• Handle inquiries from prospective and existing clients via phone calls, emails, social media, and in-person visits.
• Provide accurate information about properties, services, and company policies.
• Maintain a professional and courteous attitude in all interactions.

Complaint Resolution:

• Address client complaints efficiently and escalate complex issues to the appropriate department for resolution.
• Follow up on complaints to ensure they are resolved in a timely manner.
• Keep records of all client concerns and track resolutions for future reference.

Client Follow-Up and Retention

• Conduct follow-ups with clients who have made inquiries, attended inspections, or shown interest in properties.
• Maintain positive client relationships by providing updates on new properties, promotions, and company initiatives.
• Gather feedback from clients to improve service delivery.

Accurate Record Keeping:

• Maintain a database of client information, inquiries, complaints, and resolutions.
• Document all interactions with clients for accountability and future reference.
• Prepare and submit periodic reports on client concerns and satisfaction levels.

Coordination with other departments:

• Work closely with sales, marketing, and legal teams to provide accurate information to clients.
• Ensure that client requests are communicated to the relevant teams for prompt action.
• Support administrative tasks related to customer service and documentation.

Ensuring Professionalism and Brand Representation:

• Uphold the company’s reputation by providing excellent service and maintaining professionalism in all interactions.
• Represent the company at events, property inspections, and client meetings when required.
• Ensure that all client-facing communication aligns with the company’s brand guidelines and values.

Site Inspection Coordination:

• Assist clients in scheduling site inspections and provide them with the necessary details.
• Coordinate with the admin and logistics teams to ensure smooth transportation arrangements.
• Gather client feedback after inspections to improve future experiences. 8. Customer Satisfaction Monitoring
• Conduct surveys and gather feedback to measure client satisfaction and identify areas for improvement.
• Analyze client complaints and feedback trends to suggest improvements in service delivery.

Qualifications & Experience

• Bachelor’s Degree in a related field (Business, Communications, Customer Service, or equivalent)
• Proven customer service experience, preferably in a similar industry
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment, handling multiple priorities and customer interactions simultaneously
• Strong analytical and conflict resolution skills, with a customer-centric mindset

Key Skills and Competencies:
Key Skills:

• Customer service and relations management
• Effective communication and active listening
• Problem-solving, conflict resolution, and negotiation
• Time management, organization, and multitasking
• Adaptability, flexibility, and resilience in a dynamic environment

Competencies:

• Customer-centric mindset with a focus on delivering exceptional service
• Emotional intelligence, empathy, and self-awareness
• Strong communication, interpersonal, and relationship-building skills
• Ability to work under pressure, managing stress and maintaining composure
• Continuous learning, improvement, and professional development.

Salary
N150,000 – N200,000 Monthly. 

Application Instructions:

The application deadline is 29th July, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://fifthwallagency.com/