Field Support Engineer at Dangote Group (2 Openings)

Job Title: Field Support Engineer

Job Description

• Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
• Escalate unresolved issues to the appropriate technical teams and track the progress of the resolution process
• Guide users on how to use IT systems and applications, including password resets and user account management
• Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
• Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
• Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
• Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications

Requirements

• Minimum of 3 years of experience in an IT technical support role
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Experience with Microsoft Windows OS, Active Directory and basic networking concepts
• Bachelor’s Degree in Computer Science or related field
• CompTIA Certification is preferred

Competencies and Skills:

• Demonstrated commitment to delivering outstanding customer service, with strong communication and interpersonal abilities
• Proficient in analytical thinking and problem-solving, with keen attention to detail
• Proven ability to handle multiple tasks and shifting priorities in a dynamic, fast-paced environment
• Solid understanding of IT infrastructure components such as servers, network devices, and storage systems
• Highly adaptable and flexible, with a proactive approach to continuous learning and professional growth.

Benefits

• Private Health Insurance.
• Paid Time Off.
• Opportunities for Professional Growth and Career Advancement.
• Training and Development Programs.
• Competitive Salary.
• Collaborative and Supportive Work Environment.

Application Instructions:

The application deadline is Not Specified. Therefore, Qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://apply.workable.com/dangote/