| Full Time Jobs |
| Posted 5 years ago |
About The Company
HR-EX Consulting partners with small businesses looking for affordable HR professional advisory and services. In practice, we operate as an outsourced HR department and provide professional HR services to small businesses at a fraction of the cost of hiring a full-time staff.
They are recruiting to fill the position below:
Job Title: Head, Housekeeping
Location: Lagos
Employment Type: Full-time
Job Summary
- The Head Housekeeping is responsible for improving and sustaining customer experience and satisfaction for patients and particularly ensuring that the hospital is well kept, organized, and hygienic.
Duties and Responsibilities
- Supervise all housekeeping staff (i.e., cleaners, catering, and laundry) and activities in the Hospital ensuring clean and hygienic ambiance at all times.
- Ensure that patients meals are prepared according to prescribed diet, quality, and quantity.
- Act as next-of-kin/ liaison to all patients while on admission providing emotional and administrative support, while making sure that professional boundaries with clients are maintained and concerns/1ssues are raised appropriately and confidentially.
- Maintain smooth and pleasant relations and communication with inpatients, relatives, and attendants, ensuring they have a pleasant experience of their stay at the hospital.
- Carry out a periodic customer satisfaction survey, summarize feedback, and present to management for implementation of corrective actions on negative feedback.
- Make follow-up calls to patients/relatives on their wellbeing and their experience while in the hospital.
- Maintain confidentiality and impartiality.
- Participates in hospital Quality Improvement and Infection Control activities.
- Perform other duties as assigned.
Qualifications and Experience Required
- Bachelor’s Degree in Business Administration, Public health, or a related field.
- Minimum of 5 years experience in a similar role in a hospital.
- Current license to practice as a pharmacist.
- Mentoring ability.
- Leadership and Supervisory skills.
- Able to work under stressful situations; and possesses well-developed verbal and written communication skills.
- Willing to act and eager to adopt new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Patient-focused approach.
- Good display of high-level creativity, and integrity.
- Excellent organizational skills and attention to detail.
- Flexible, team player, and critical thinker.
Application Closing Date
10th September, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected]using the Job Title as the subject of the mail.