| Full Time Jobs |
| Posted 4 years ago |
Vodstra Limited is a corporate organization that supports local and international organizations by providing business solutions and expert advice to enable organizations to build skills and competencies required to thrive and survive in challenging and growing economies around the world.
JOB TITLE: Customer Relationship Manager
JOB LOCATION: Lagos
Employment Type: Full-time
Industry: Transportation
Responsibilities
- Plan, organize and coordinate all marketing and customer service activities to ensure that the departmental target is achieved.
- Develop Customer Service Strategy that meets the current trend in the logistic industry
- Increase customer conversion rates by minimizing negative customer experiences through scheduled journey management
- Design services and products to attract more customers.
- Prepare a Report of all information relating to customers, routes received and submit an implementation plan for approval.
- Select the most appropriate channel(s) for the promotion of the company’s services and ensuring the widest possible coverage at competitive prices.
- Ensure and maintain proper interaction and communication with branches to develop and maintain a coordinated marketing drive.
- Ensure the customers’ needs are met daily through proactive execution of the journey plan
- Proactively prevent customers dissatisfaction through prompt management of feedback
- Manage department to ensure the corporate goals are achieved
Candidate Profile
- B.Sc / HND from a recognized Tertiary Institution
- A self-motivated professional with at least 7 years post-qualification experience in marketing and customer service practice preferably in the FMCG markets, banking and transportation sector.
- Should not be more than 40 years of age.
- Very versatile in IT applications.
HOW TO APPLY
Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the mail subject.
Deadline: October 20, 2021