Customer Experience Representative At Bexl Capital

JOB TITLE: Customer Experience Representative

JOB LOCATION: Ibadan, Oyo
Employment Type: Full-time
Department: Admin

The Candidate’s Profile

• We are hiring a customer experience representative to manage customer queries and complaints. You will also be asked to process email and phone requests, and escalate complaints across a number of communication channels.

Roles & Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer experience process.
• Ensure customer satisfaction and provide professional customer support.
• Must be willing to learn and possess vast knowledge about the organization.

Requirements

• A University Degree.
• Ability to stay calm when customers are stressed or upset.
• Computer system proficiency including Microsoft Office suite.
• Experience working with customer support.
• Must have an interest in reading and research.

Why Should You Join Us?
The compensation we offer for the above role include but aren’t limited to the following:

• We ensure that all our employees are provided with a friendly and casual working environment.
• We provide well-rounded wellness benefits including access to free therapy sessions.
• We pay attention to the personal growth and development of our employees.
• We provide you with a family of highly driven professionals.
• We offer several leave options as at when necessary (medical leave, menstrual leave, pregnancy leave etc.).
• We offer each employee the opportunity to switch their job roles within the organization.

HOW TO APPLY
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Note

• BEXL Capital is an equal opportunity employer. We celebrate diversity and are committed to creating an expansive environment for all employees.
• We feel passionately about equal pay for equal work, transparency and our attitude towards others.

 Deadline: November 5, 2021