| Full Time Jobs |
| Posted 5 years ago |
Location: Nigeria
Department: Services – Logistics
Job Title: Global Head of OnDemand Services Logistics- Jumia (Full Time)
City: Lagos
Country: Nigeria
Responsibilities
- Overall ownership of On Demand logistics process, policies and execution
- Create SOPs for country JS team alignment with 3PLs, define scope of services
- from time to time and ensure compliance
- Own Delivery Associate payment structure in line with the projected cost and
- the competitive landscape in the countries
- Responsible for end to end customer experience attributed to the delivery like
- delivery time, rider behavior, losses, etc
- Design guidelines for the rider support team, ensure training is updated with
- product changes
- Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
- Coordinate with commercial, marketing and the operations team on a regular
- basis to align on business numbers and communicate the same to the country teams
- Continuously align with the product team on future developments which is in sync with the business goals
Requirements and Experience
- Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
- Minimum 8 yrs of experience with 5 yrs in last mile or hyperlocal delivery
- operations owning multiple functions
- Advanced Excel for data analysis, to create macros, pivot tables,
- analytical capabilities and work books.
- Relevant professional certification in Logistics or supply chain
- management will be an added advantage
- Relevant years FMCG, E-Commerce or commercial experience
- Ability to negotiate and communicate in flawless English
- Demonstrated competency in data reporting and analysis
- Experience of managing OnDemand operations at scale
We offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.