Product Operations Manager – Agent APP, Bill Payment Business at PalmPay Limited

We are recruiting to fill the position below:

Job Title: Product Operations Manager – Agent APP, Bill Payment Business

Location: Lagos
Job Type: Full-time · Mid-Senior level

About the Job

• Palmpay is looking to employ a passion-driven and detail-oriented Product Operations Manager (Agent App, Bill Payment Business) to deliver outstanding user experience and develop a deep understanding of complex products and use cases.
• The Product Operations Manager is responsible for building connectivity with user-facing teams (support, sales, success, etc), ensuring tight product feedback and more value to users.
• The ideal candidate will be apt in supporting Sales and Product Marketing to develop go-to-market strategies and improve customer experience.

Job Description

• Facilitating user interviews and other market research.
• Overseeing quality assurance checks on new features.
• Analyzing data to help product management make better-informed decisions.
• Creating product content, like campaign H5 pages, banners, and posters.
• Writing product training documents, organizing customer service training, and user internal testing.
• Collect, quantify and prioritise product-related challenges to be considered by product in future development.
• Working closely with the product team, design team, and sales to improve the customer experience.

Person Specification

• Bachelor’s Degree in related discipline.
• Minimum of 3 years’ experience in Mobile App or POS operations, with at least 2 years industry experience in Agent Banking.
• Good at data analyzing, copywriting, and communicating with the coordinating department.
• Working knowledge of Agent Banking industry or in the FinTech space, and have insight on how to optimize users’ experience.
• Strong analytical and collaborative skills.
• Problem-focused and solutions-oriented, with extreme attention to detail.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online