Associate, Resolution at EKOEXCEL

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Full Time Jobs

Lagos

Posted 2 years ago

EKOEXCEL is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Associate, Resolution

Location: Lagos

About EKOEXCEL: EKOEXCEL is a government-designed and funded program to drive excellence in learning for 500,000 pupils across public primary schools in Lagos State. Through EKOEXCEL, over 14 thousand existing government teachers are being up-skilled through re-training and the use of technology that supports and motivates them to succeed in their classrooms.

Job Requirements

Bachelor’s Degree, Passion for Bridge’s vision of educating every child.
Strong phone contact handling skills and active listening.
Excellent communication skills with a good command of English.
Ability to multitask, manage time effectively and prioritize tasks.
Good typing speed. At least 25 words per minute with an accuracy of 85%
Ability to handle complaints in a polite; empathetic and professional manner
Ability to use a positive, constructive, and solution-focused approach whenever conflict arises.
Positive attitude and enthusiasm when faced with routine work.
Ability to multitask.
High levels of integrity and confidentiality of recipient information.
Ability to work under pressure.
Experience using Excel, Google Suite and Gmail is desirable.
Prior experience working with a customer is a plus.
Ability to enter information accurately in databases.