Manager, Service Performance - Information Technology at MTN Nigeria

View Jobs at MTN

Full Time Jobs

Lagos

Posted 2 years ago

MTN Nigeria is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Manager, Service Performance – Information Technology

Job Identification: 2195
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Division: Information Technology
Reports To: Senior Manager – Service Management

About MTN Nigeria: The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Requirements

First Degree or HND in Computer Science / Engineering, Information Systems, related field.
Fluent in English

Experience:

6 – 13 years’ experience which includes:
Minimum of 5 – 7 years’ experience in IT Service Performance and Capacity Management with experience in supervising highly performing teams
Possess appropriate certification such as ITIL v3 or V4, SRE, DevOps, COBIT, Azure cloud architect, ITAM, Certified Agile Project Manager or, Certified Scrum Master (CSM)
In-depth knowledge of business process modelling, IT Capacity Management, SRE, DevOps, ServiceNow
Proficient in Open source and enterprise monitoring tools like : AppDynamics, Datadog, Dyntrace, BMC Trusight, statestack, Grafana,Kubana.,Elastic search etc.
Strong knowledge and understanding performing risk analyses, business impact analyses and strong data Analysis
Experience in preparing, reviewing, and reporting IT service availability and Performance
A good understanding of available and emerging IT technologies in AIOPS and Full stack observability
Experience and understanding of Windows, Unix, Virtual Machines, Hyper Converged Infrastructure, SAN, SDN, Network , Kubernetes Database.
Excellent communication and presentation skills