Service Recovery Officer at Kuda Bank

Kuda Bank is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Service Recovery Officer

Location: Lagos, Nigeria
Department: Customer Excellence
Job type: Full-time

 About Kuda Bank:  Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

Job Requirements

• HND / B.Sc
• 0-2 years’ experience in a similar role
• Conversant with major Telephony and CRM applications used across the industry.
• Ability to deal with diverse problems using facts, judgment, and discretion to resolve them.
• Have an instinct for anticipating and handling problems, crafting solutions, and communicating them to clients
• Ability to probe effectively for understanding.
• Listening attentively to customers on every complaint.
• Offer customers a solution or an alternative that best meets their needs.
• Ability to use calming interpersonal skills to solve conflict as necessary.
• Uses oral communication to listen and get clarification and responds to all requests in the best tone.
• Great Interpersonal communication skills.
• Knowledge of customer service practices and principles
• An understanding of banking procedures and policies and Computer literacy
• A high degree of intelligence, communication, and analytical skills
• Knowledge of the Financial Advisory and Intermediary Services Act.

 How to Submit Your Application

Interested and qualified candidates should: Click here to apply online

Note

• Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
• We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

 Application Closing Date
Not Specified.