Head, Second Level Support at Interswitch Group

Interswitch is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Head, Second Level Support

Location: Lagos
Employment Type: Permanent
Department: Group Core Operations

 About Interswitch: Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment..

Job Requirements

• A tertiary qualification (e.g. related to Information Technology) and/ or equivalent experience

Professional Qualification(s):

• ITIL V4 Foundations Certification (not mandatory but an added advantage)
• Other qualifications are not mandatory but recognized

Experience (Number of relevant years):

• At least 5 years’ experience in managing customer service delivery teams within a technology environment.
• Proven work experience as a supervisor or manager
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills.

 How to Submit Your Application

Interested and qualified candidates should: Click here to apply online

 Application Closing Date
9th June, 2023.