Manager, Network Core and Service Delivery at ipNX Nigeria Limited

Job Title: Manager, Network Core and Service Delivery

Activities

• Responsible for the 24×7 operation and availability of the Customer facing Network infrastructure.
• Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets.
• Defines the overall mission of the network service delivery team.
• Direct operational support for network operations and technical assistance Centre.
• Develop IT strategies and vision and articulates them to team members and other stakeholders.
• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies.
• Ensure revenue assurance
• Effective and timely response to customer service feasibility assessment and reporting, timely delivery and sign off of completed jobs.
• Effective management of service implementation and field support stock for the division for zero stock out.
• Annual and Ad hoc budgeting and operating plan.
• Enable a highly scalable, fault-tolerant platform for corporate clients.
• Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA’s.
• Maintain knowledge of infrastructure/architecture standards and practices.
• Support the delivery of infrastructure projects for the Division and provides consultation on the impact to business and portfolios.
• Ensure Division’s alignment to infrastructure/architectural standards and strategy.
• Bring an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices.
• Provide infrastructure architecture support for internal technical operations and the Project Management Office
• Provide support for various teams in delivering superior solutions.
• Participates as a sponsor and/or team member on authorized projects.
• Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients.
• Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation.
• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives.
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers.
• Lead the implementation and operation of all technology infrastructure.
• Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses.
• Establish KPI’s and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture.
• Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients.
• Develop a clear model for understanding business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations.
• Develop 24×7 monitoring and technical operations service processes
• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes.
• Develop and maintain architecture, design and implementation strategy for network and infrastructure.
• Maximize technical capabilities for IPNX by designing profitable mechanism and establish best standards for technical operations.
• Establish capacity planning competency for corporate clients network and infrastructure

Candidate Profile

• Bachelor’s Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field.
• Master’s degree in engineering, MBA or its equivalent preferred.
• ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
• Network Optimization skill
• Business Continuity and Disaster Recovery
• Application Virtualization such as Oracle, Citrix etc.
• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
• Well-developed interpersonal skills
• Demonstrated skill and passion for operational excellence by using automation and process improvements
• Detail Orientation and conflict resolution skills
• Strategic technology acumen
• Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to Identify and act upon opportunities for continuous improvement
• Able to devise unusual or radically different approaches to deliver value-added solutions
• Advanced technical knowledge of technology infrastructure
• Extensive knowledge of end-to-end hardware development process and life-cycle

Application Instructions:

The application deadline is 8th October, 2024. Therefore qualified and interested candidates should send their CV to  [email protected] using the Job Position and Location as the subject of the mail.