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Client Success Assistant at a Vibrant Educational Consultancy Firm – ThePush Consulting

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View Jobs at ThePush Consulting
Full Time Jobs
Lagos
Posted 8 months ago

Job Title: Client Success Assistant

Activities

  • Serve as the primary point of contact for families seeking Educational Consulting services and ensure all inquiries and requests are promptly and professionally handled.
  • Proactively monitor the client’s progress, address concerns promptly, and ensure a positive experience that exceeds expectations.
  • Coordinate initial welcome/consultation sessions with clients to ensure a smooth onboarding process.
  • Maintain a comprehensive client report, allowing for a seamless experience and personalized approach throughout their journey with us.
  • Assist in the development and implementation of Client acquisition and retention strategies.
  • Assist the Client Success team in gathering client feedback through surveys, calls, or emails to improve existing services, identify new market needs, and inform business development strategies.

Candidate Profile

  • Bachelor’s Degree in Communications, Business, Finance, Marketing, or a related field
  • Proven experience in a client relationship management role, preferably with high net-worth individuals.
  • Minimum of 2 years of experience in a client-facing role, showcasing expertise in client relationship management or customer service.
  • Excellent verbal and written communication skills to effectively engage with clients and internal teams.
  • Strong problem-solving abilities, demonstrating the capability to address client concerns and contribute to effective solutions.
  • Exceptional organizational skills to efficiently manage client interactions, projects, and related tasks.
  • Comfortable using relevant software and tools to enhance client communication and streamline relationship management.
  • Proactive and responsive attitude, anticipating and addressing clients’ needs to contribute positively to client satisfaction.

Application Instructions:

The application deadline is 21st October , 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” 

Job Features

Job CategoryAssistant Jobs

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