Client Success Assistant at a Vibrant Educational Consultancy Firm

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Full Time Jobs

Lagos

Posted 6 months ago

Job Title: Client Success Assistant

Activities

Serve as the primary point of contact for families seeking Educational Consulting services and ensure all inquiries and requests are promptly and professionally handled.
Proactively monitor the client’s progress, address concerns promptly, and ensure a positive experience that exceeds expectations.
Coordinate initial welcome/consultation sessions with clients to ensure a smooth onboarding process.
Maintain a comprehensive client report, allowing for a seamless experience and personalized approach throughout their journey with us.
Assist in the development and implementation of Client acquisition and retention strategies.
Assist the Client Success team in gathering client feedback through surveys, calls, or emails to improve existing services, identify new market needs, and inform business development strategies.

Candidate Profile

Bachelor’s Degree in Communications, Business, Finance, Marketing, or a related field
Proven experience in a client relationship management role, preferably with high net-worth individuals.
Minimum of 2 years of experience in a client-facing role, showcasing expertise in client relationship management or customer service.
Excellent verbal and written communication skills to effectively engage with clients and internal teams.
Strong problem-solving abilities, demonstrating the capability to address client concerns and contribute to effective solutions.
Exceptional organizational skills to efficiently manage client interactions, projects, and related tasks.
Comfortable using relevant software and tools to enhance client communication and streamline relationship management.
Proactive and responsive attitude, anticipating and addressing clients’ needs to contribute positively to client satisfaction.