Client Service Officer at Noemdek Limited

Job Title: Client Service Officer

Activities

• Build and nurture strong relationships with clients, serving as their primary point of contact throughout their journey with the company.
• Address client inquiries, concerns, and feedback promptly, providing accurate information and ensuring client satisfaction.
• Understand client travel needs and preferences, collaborating with internal teams to deliver high-quality transportation services.
• Proactively identify opportunities to offer additional services, such as premium packages or customized travel solutions, enhancing client value.
• Maintain a comprehensive understanding of the company’s services, continuously updating knowledge to enhance client interactions.
• Prepare and present tailored service offerings to clients, highlighting the company’s strengths and competitive advantages.
• Monitor and analyze client satisfaction metrics, and implement feedback-driven improvements to elevate the overall client experience.

Candidate Profile

• Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
• Proven experience in client service or customer support roles, preferably within the transportation or hospitality industry.
• Excellent verbal and written communication skills, with the ability to engage with diverse client groups.
• Strong problem-solving skills, capable of resolving client issues swiftly and effectively.
• Exceptional organizational skills, with strong attention to detail and the ability to manage multiple client accounts simultaneously.
• Proficient in CRM systems and Microsoft Office Suite.
• Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.
• A client-centric mindset with a passion for delivering exceptional service experiences.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://noemdek.hrpartner.io/jobs