Manager, IT Operations at NewGlobe

Job Title: Manager, IT Operations

Activities

• Provide the first point of IT Support contact for all local ESPOIR staff, covering all hardware, software, and associated peripherals;
• Manage service requests and related service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency in ESPOIR’s designated service desk system.
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required.
• Monitor and manage the operational performance.
• Ensure that standard operating procedures and all relevant IT governance and processes are implemented and adhered to.
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment.
• Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel.
• Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
• Manage the local area network and internet connection and ensure network security through the installation of appropriate hardware and software, as well development of IT policies
• Manage IT infrastructure improvement projects, including scheduling and budgeting.
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Work with colleagues to monitor the performance of systems, ensuring that issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Provide at all times a professional, courteous, and rapid response to individual users.
• Supervise, train, and mentor junior staff members in all of the above.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department

Candidate Profile

• A Degree from a recognized university with top marks in Computer Science or a related discipline.
• 5-10 years of relevant IT/industry work experience.
• Excellent technical knowledge of PC hardware
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting
• Windows desktop (7/8/X) and Windows Server (at least 2012) experience as well as Microsoft Office support and Active Directory administration; relevant Microsoft certification is a plus
• Routers, switches, and firewall experience
• Knowledge of Android technologies, smartphones, LAN and Wifi configurations.
• Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint.
• Experience with cloud services, in particular AWS.
• Experience working and training on a variety of IT subjects and applications
• Excellent writing and oral communication skills
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• Experience working within a fast-paced environment.

Application Instructions:

The application deadline is 30th November, 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://newglobe.education/abou/careers/