Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Manager, Chargeback & Refunds at Flutterwave

Facebook Twitter LinkedIn WhatsApp
View Jobs at Flutterwave
Full Time Jobs
Lagos
Posted 8 months ago

Job Title: Manager, Chargeback & Refunds

Activities

  • Work closely with the finance and operations teams to reconcile settlement transactions and address any discrepancies promptly.
  • Develop and implement efficient settlement processes to streamline operations and minimize errors.
  • Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
  • Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
  • Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.
  • Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement and chargeback-related inquiries.
  • Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement and chargeback issues effectively and ensure compliance with industry standards.
  • Generate regular reports on settlement processing metrics, chargeback rates, and dispute resolution outcomes, providing insights to inform strategic decision-making.
  • Conduct in-depth analysis of settlement and chargeback data to identify trends, patterns, and areas for improvement, and recommend actionable strategies to optimize performance.
  • Team Leadership and Development:
  • Lead and mentor a team of settlement and chargeback specialists, providing guidance, training, and support to ensure their professional growth and development.
  • Foster a culture of excellence, collaboration, and continuous improvement within the team, driving high performance and achieving departmental goals.

Candidate Profile

  • Bachelor’s Degree in Business Administration, Finance, or a related field; advanced degree preferred.
  • Minimum of 7 years of experience in settlements, chargebacks, or financial operations within the payments industry.
  • In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
  • Strong analytical skills with the ability to interpret complex data and derive actionable insights.
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
  • Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
  • Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
  • Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://flutterwavego.bamboohr.com/careers

Job Features

Job CategoryManagerial Jobs

Others Also Applied For:

  • Officer, Business Development (Lagos) at Stanbic IBTC Insurance Brokers Limited – Stanbic IBTC Bank
  • Banker, Private at Stanbic IBTC Bank
  • Analyst, Test at Stanbic IBTC Bank
  • Officer, Operations Risk at Stanbic IBTC Asset Management Limited – Stanbic IBTC Bank
  • Supervisor, CCC, Outbound at Stanbic IBTC Bank
  • Manager, Relationship at Stanbic IBTC Asset Management – Stanbic IBTC Bank
  • Manager, Home Loans at Stanbic IBTC Bank
  • Officer, Client Service at Stanbic IBTC Insurance Brokers Limited – Stanbic IBTC Bank
  • Systems Monitoring Officer at Resource Intermediaries Limited (RIL)
  • Direct Sales Agent (DSA) at a Financial Institution – Resource Intermediaries Limited (RIL) – 2 Openings
  • Personal Assistant at Resource Intermediaries Limited
  • Growth and Marketing Executive at Resource Intermediaries Limited (RIL) – 4 Openings
  • Account Officer at Resource Intermediaries Limited (RIL)
  • Personal Driver at Resource Intermediaries Limited
  • Sales Officer at Catalyst Path Consulting
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.