Customer Success Specialist at a Leading Technology Company – TeamAce Limited (3 Openings)

Job Title: Customer Success Specialist

Activities

• Act as the primary point of contact for your assigned users and drivers, providing end-to-end support and resolving any queries, complaints, or feedback.
• When necessary, escalate issues to the appropriate department.
• Organize seminars, create community groups, and engage in promotional activities to increase user engagement and satisfaction.
• You will be responsible for building strong, active user communities.
• Work closely with the customer service team to ensure your assigned users are well taken care of.
• Step in when customer service reps are unavailable or overloaded, ensuring no user is left unattended.
• Conduct regular follow-ups via calls, texts, chats, and visits to ensure users are satisfied, resolve their issues, and encourage them to maximize their experience.

Candidate Profile

• Candidates should possess a BSc in a related field from a reputable institution
• Minimum of 3 years of experience in customer service, account management, sales, or business development, preferably in the technology or transportation industries.
• Ability to work flexible hours, attend to user queries promptly and organize events as required.

Application Instructions:

The application deadline is 31st October 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”