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Customer Service Representative at Mopheth Nigeria Limited

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View Jobs at Mopheth Nigeria Limited
Full Time Jobs
Lagos
Posted 8 months ago

Job Title: Customer Service Representative

Activities

  • Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
  • Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
  • Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
  • Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
  • Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
  • Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
  • Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
  • Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.

Candidate Profile

  • BSc / HND in Mass Communication, Business Administration, or a related field.
  • 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to promote products effectively and engage customers in a friendly, professional manner.
  • Ability to stand for extended periods and move around the store as needed.
  • Physically able to assist customers with product inquiries.Customer-focused, with a positive attitude and a passion for helping people.
  • Strong problem-solving abilities and the capacity to remain calm under pressure.
  • Detail-oriented and capable of multitasking in a busy environment.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates should send their CV and Cover Letter to: [email protected] using the job title as the subject of the mail.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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